Account & Ordering:
How do I create an account on Grownsy.com?
Visit the Create Account page and fill in your details. Your account will be activated straight away.
How can I track my Grownsy order?
You'll receive a tracking number via email once your order is shipped.
Can I modify or cancel my Grownsy order after it's been placed?
Contact customer support immediately, as changes may not always be possible.
Where can I view my past orders with Grownsy?
Log in to your Grownsy account and view the "Order History" section here.
Is my personal and payment information secure when ordering from Grownsy?
Grownsy uses secure encryption and payment processing methods, ensuring your personal information is secure.
Payment:
What payment methods does Grownsy accept?
Grownsy offers quick checkout with Google Pay and PayPal, as well as a normal checkout via traditional payment options, including Credit card payment (Visa, Mastercard, American Express, Discover and more).
How do I apply a discount code to my Grownsy order?
When you shop for a discounted product via a campaign specific landing page, the discount code will be applied automatically. In other cases, enter the discount code at checkout in the designated field.
Support & Contact:
How can I contact Grownsy customer support if I have a question or issue?
Contact customer support via email, phone, or the contact form on their website.
What are Grownsy's customer support hours?
Customer support hours are ….
General Product Questions:
What safety standards do Grownsy products meet? Are they tested and certified?
Grownsy products meet relevant safety standards and go through rigorous testing process to ensure the upmost safety.
What is the warranty period for Grownsy products?
For certain battery-operated products, we offer a 1-year warranty, covering normal wear and tear. Please retain your proof of purchase. If you encounter any issues within the warranty period, contact us, and we will provide repair, replacement, or refund. More information on warranty, return policy and order cancellation can be found on our Return & Refund Policy page.
Where can I find information on product recalls, if any?
Although Grownsy product recalls are extremely rare, we want to make sure our customers have access to any potential recall information. Register your product information via this form to receive a safety alert or a recall notification.
Where can I find user manuals for my Grownsy products?
All product manuals are available on Grownsy's website, please find them here.