We do our best to meet the highest standards and ultimately, have happy, returning customers that love Grownsy. If our promise couldn’t be met and you would like to learn more about our return and refund policies, here are some details.
What is Grownsy's return policy if I'm not satisfied with my purchase?
If you're not satisfied with your purchase from our official website, you can request a return within 30 days of receiving your item.
What conditions must my item meet to be eligible for a return?
To be eligible for a return, the item must be in brand new, unused condition, in its original packaging, and include all accessories, user manuals, and tags. Any free gifts received with the purchase must also be returned.
How do I start the return process for a Grownsy product?
To initiate a return, please contact our customer service team via email at service@grownsy.com. They will verify your return eligibility and provide you with the return address and any further instructions.
What should I do after my return request is approved?
Once your return request is approved, please securely package the item, including all original contents, and ship it back to the address provided by our customer service team.
Are shipping fees and taxes refundable?
No, shipping fees and taxes are non-refundable. You will also bear the return shipping costs, and the original shipping fee will be deducted from the refund amount.
What if I purchased a Grownsy product from another retailer and want to return it?
Returns are only accepted for products purchased directly through our official Grownsy website. If you purchased a Grownsy product from another retailer, you must return it according to that retailer's specific return policies.
What is Grownsy's exchange policy if I receive a product with quality issues?
If you receive a product with quality issues, you can request an exchange within 60 days of receiving the item.
What are the requirements for an item to be exchanged due to quality issues?
The product must be in its original packaging, unused, and undamaged. Wearable items must not have been worn and must still have their tags attached. Please note that some customized or specifically non-returnable items may be excluded from exchanges.
What information do I need to provide when requesting an exchange?
When requesting an exchange, please provide your order number, photos or videos clearly showing the quality issue, and a brief description of the problem you encountered.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible before it has been shipped.
What happens if I want to cancel my order, but it has already been shipped?
Once an order has been shipped, it cannot be cancelled or refunded directly. In this case, you would need to return the product according to our return policy after you receive it.
How long does it take to process a refund once Grownsy receives my returned item?
Once we receive and confirm your returned item, your refund will typically be processed within 5-7 business days.
How will I receive my refund?
The funds will be returned to your original payment method used for the purchase.
What should I do if I haven't received my refund after the expected processing time?
If you have not received your refund after 7 business days from our confirmation of the return, please contact our customer service team for assistance.
Does Grownsy offer an extended warranty on any products?
Yes, for certain battery-operated products, we offer a 1-year warrant. This warranty covers issues arising from normal wear and tear. Please ensure you retain your proof of purchase.
What should I do if my battery-operated product has an issue within the warranty period?
If you encounter any issues with a covered product within its warranty period, please contact us. We will assess the situation and may offer a repair, replacement, or refund.
What is not covered under the extended warranty?
Damage caused by misuse of the product or any unauthorized modifications is not covered under the warranty.
Who can I contact if I have more questions about returns or refunds?
If you have any further questions, please don't hesitate to contact our customer service team at service@grownsy.com. We're here to help!